By accessing or using this system you are consenting to monitoring and recording which may be disclosed for administrative, disciplinary, or criminal actions, penalties, or prosecution. If your FOIA request seeks public records that are not related to DoIT, please locate the appropriate State Agency . Please keep the following in mind:-For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair.-Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. The IT Service Processing team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. Employees who are approved by their agency to work remotely may utilize the Citrix Workspace for remote access. Here is a Job Aid to help you complete this step: Job Aid Creating IES A/D ID (docx) After steps 1 - 3 have been completed, submit a DHS or HFS Access Request Form for each staff person that will access IES. All past Reminders of the Day are posted out here, as well. Read the FAQ. Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. It is especially important during this time that employees adhere to information security best practices and remain focused on cyber hygiene efforts. You will feel like a pro participating in virtual meetings, if you follow a few fundamental rules. Many of you are approaching the time to reset your user password. Login to Survey For guidance and tips regarding Webex meeting tools and more, visit the Reference Materialssection of Remote Work site. Service Availability This service will be available Monday through Friday 8 AM to 5 PM, unless otherwise requested or scheduled. Email: ISP.BOI.CUSTOMER.SUPPORT@illinois.gov Questions regarding Digital ID/Enhanced Authentication may be addressed to: Department of Innovation & Technology Customer Service Center/PKI Digital Certificate Hours: Monday - Friday 8:00 am - 5:00 pm Phone: (217) 524-3648 or (312) 814-3648 Email: DoIT.Helpdesk@Illinois.gov and wireless services (i.e., cell telephones, smart devices, air cards, hot spots, etc.). Send email to: DoIT.Helpdesk@illinois.gov Flag email as high priority (!) Remember to get some exercise each day. All employees have access to free, confidential behavioral health resources through the Employee Assistance Program or Personal Support Program to speak to a professional if you need to talk. DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. IDoIT (@IllinoisDoIT) / Twitter Please remember to practice good cyber security during this time of heightened public health alerts. Recover a Digital ID Did you forget your password? Please include your name, phone number, and specific application name, detail of . Report all suspicious activity to DoIT.Security@illinois.gov. As a reminder, employees working remotely should plan to bring home their state-issued laptops, cell phones, and other devices, as well as charging cords, cables and accessories. Technician and Administrative accounts should not be registered. Common Questions Regarding Remote Connectivity(FAQs), Specific Application Questions/Directions, Restart of Work PC While Using Remote Access and Citrix, Citrix for PC Workspace Instructions - Remote Access, Citrix for MAC Workspace Instructions - Remote Access, Citrix for ChromeBook Workspace Instructions - Remote Access, Switching to the Lite Version of Citrix Receiver, Experience the Fastest Webex Meetings Join Video, Join a Webex Meeting from Your Computer or Mobile Device - Instructions, Webex - New Join Screens, Help Tips and Call Me, Cyber Best Practices for State of Illinois Telework, Video Conferencing Best Practices-for Webex and Zoom. These are examples of when a helpdesk ticket is needed. Increased phishing alert! This is especially true in our current remote work environment combined with heightened public health alerts. 1-866-324-5553 TTY, 2023 Illinois Department of Human Services. Please turn on JavaScript and try again. Interested agencies not included in the initial implementation can contact the Il ACTS Program Director, Someone from . Register and Activate a Digital ID If you have already mailed in your notarized application, use the reference number and authorization code you received to complete your non-resident registration. If you are using a personal device to work from home you should be using Citrix Remote PC Access. If unavailable, employees with state-issued cell phones may also have the ability to use a Personal Hotspot, which is a feature to enable local WiFi internet access to other devices. For guidance and tips regarding Webex meeting tools and more, visit the Remote Work site. Welcome | NH Department of Information Technology If no response, the ITSD Manager escalates to the next level of DoIT Management. The registration process for State of Illinois Digital IDs begins here for all users, Subject: Escalation Request - REQ Ticket # Provide the Incident number. http://www.office.com/. Grace B. Hou, Secretary. August 11, 2020Please remember when using Citrix Remote Access to use a browser and the RA.illinois.gov address, instead of the Citrix Workspace App. Illinois Department of Innovation & Technology DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. PDF FREQUENTLY ASKED QUESTIONS: EMPLOYERS - Illinois If you registered for your State of Illinois Digital ID using an Illinois driver's license or ID card, choose Illinois residents. Ordering Information Technology Services - doit.illinois.gov The Federal Trade Commission has issued recommendations for how you can take action right now. Enterprise Desktop Services. March 26, 2020If you previously had remote access, but are now unable to connect please try the following before contacting the help desk: It looks like your browser does not have JavaScript enabled. Support: Report a Problem, Service Request Submitter (no spending authority), Agency Technology Service Requester (with spending authority), Subject: Escalation Request REQ Ticket #. Manage External, SPS and RACF Accounts DoIT Identity Management (DIM) can be used to reset passwords and unlock your RACF account used to sign onto Mainframe systems. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. For DoIT Employees:Please note that the memo sent to DoIT employees on 3-16-20 with the subject of Reporting Instructions During COVID-19 Crisis remains in effect until further notice. call in user 1) from joining the meeting. Integrated solution providing the following functionality: agement System (SAMS) for payment and receipts processing, GRC tool to assist agency management with elimination of segregation of duties audit findings, Central Time & Attendance System & eTime (CTAS), Grants Management (currently only Grantee Management), Interfaced with the Comptroller's Statewide Accounting Man, Master Data Maintenance and other Functional Support, SAP GUI Installation consolidated agencies, Adopt standardized business processes included in IL ACTS, Ensure legacy data integrity prior to transitioning. Visit More Support Links Services Catalog If you are suddenly having issues connecting from home and suspect that your device at the office needs to be awakened, please call the DoIT Service Desk at 217-524-3648 or 312-814-3648. 800-323-4769. Then before you restart the antivirus, create a new exclusion for the new gsd01000.exe in the PRS\PRSW folder. The device allows for remote access and does not require any additional configuration. Error Questions about State of Illinois Digital IDs? State of Illinois Digital ID Login Illinois Department of Innovation & Technology (DoIT) | LinkedIn FOIA Requests - doit.aem-int.illinois.gov Related Resources ATSR Guide Telecom System Specialists These practices apply to text messages, as well. Visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. The restart should be done at the end of the work day to allow the PC to restart and update. A Governance, Risk and Compliance module (GRC) is included which not only manages user access but also any risks associated with segregation of duty conflicts.. The State is committed to ensuring those with work disabilities are fairly represented in the state workforce. Make sure you are getting up from your desk/table for breaks to move around during the work day. The use of the electronic survey method provides clear and consistent instructions for completing the survey and guarantees that all employees have equal access to the survey. Springfield: 217-524-DoIT (217-524-3648) Chicago: 312-814-DoIT (312-814-3648) Technical Support Week Days (8A-5P, Monday-Friday) Contact the IDPH Helpdesk at 866-220-5247 or via email at DPH.Helpdesk@illinois.gov for Portal access and web-based application support. If you have opened a support ticket and the issue is not resolved, please do not followup with a new call to the Service Desk or submit a new request via Report a Problem. The Department of Innovation & Technology (DoIT) delivers statewide information technology and telecommunication services and innovation to state government agencies, boards and commissions as. Watch for communications written in broken English. Electronic Request for Recipient Identification Numbers (e-RIN) The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. This system is for authorized users and official business only. Please be sure to review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. The scope of the CSC includes: The IT Service Desk is the initial point of contact for requesting new IT services or reporting technical problems with existing DoIT supported services. For additional self-help tips, please visit Remotework.illinois.gov. If you are still experiencing issues after confirming internal connections are working, please contact the Service Desk via telephone to 217-524-3648 or 312-814-3648 or via email to Report Problems. For additional self-help tips and FAQs, please visit the Remote Work FAQs page. Remember rule #1 = mute your phone (microphone) when you are not speaking. Stop before you open an attachment from these bad actors, as you could be introducing an infection to your device. If you have been contacted by DoIT to add Multi-Factor Authentication, please take action to protect your account. call in user 1) from joining the meeting. Help Me Grow. IDHS: CSA Tracking System ), data services (i.e., non-Illinois Century Network T1s, radio circuits, alarm circuits, LAN jacks, etc.) This will provide users with access to the standard Microsoft Office suite through a web browser (Word, Outlook, etc.). TheIT Service Deskresponds to an average of 10,000 telephone calls and electronic support requests, as well as processes an average of 3,900 service requests monthly, in support ofover 80 State agencies, boards, commissions and other governmental customers. Happy Friday! Make the choice to maintain your health today to better enjoy tomorrow. May 21, 2020Its important to take care of your health and wellness during this time. Review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. COVID-19s impact on package deliveries creates golden opportunity for scammers:Beware of fake sites and e-mails impersonating shipping and delivery companies. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. Who can I contact? Best Practice for joining audio for a Webex Meeting:Have the meeting call you, via the Call Me button or connect via your computer, by clicking Call Using Computer. LEADS Help Desk (Non Toll Free number): 217/782-4155: Comments and suggestions: 866/LEADS00 (532-3700) LEADS Administration Mailing Address: Illinois State Police LEADS Administration 801 South Seventh Street, Suite 600-M Springfield, Illinois 62703: LEADS Administration FAX: 217/524-2498: LEADS Email: ISP.LEADSADM@illinois.gov Governor Pritzker Ends COVID-19 Public Health Emergency Proclamation Going forward, this portal is your primary way of requesting DoIT technology assistance (submitting an IT ticket). Check out the Wi-Fi hotspot map to find a connection near you. May 13, 2020If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. Staff will respond to service requests during the published business hours. Illinois Department of Central Management Services, Interagency Committee on Employees with Disabilities. Start here to begin the State of Illinois Digital ID registration process for non-Illinois residents. DoIT Acting Secretary & State CIO Brandon Ragle kicks off the month of April as Innovation & Technology Month. If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk:Restart You Home ComputerClear your browser (clear the history in your browser or cache)If possible, use Chrome rather than Microsoft Edge. Verify senders of texts, email and phone calls. IDHS: ROCS Version 6.14 Download Instructions Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. Chicago: 312-814-DoIT (312-814-3648) See below for a complete listing of all the reminders for making working from home easier. For easy remote access to your Outlook email from any device, try office.com. Staff will respond to service requests during the published Business Hours. Open a Ticket Manage Passwords Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. Digital ID registration - Illinois If possible, use Chrome rather than Microsoft Edge. Yoga is a great choice for most everyone and has the added benefits of reducing stress and anxiety, while increasing flexibility, muscle strength and body tone. The assigned DoIT Services fulfillment team / technician contacts the Customer and copies the CIO or Group CIO with an update and an estimated time of completion. TTY Support Line: 866-277-5669 Remember not to shut down your PC at the office. Remain on Cyber Alert! Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. Click here for some simple defensive tactics and additional information and resources from our Federal Government. All incidents reported toDoIT will be captured in the DoIT service managementticketing system and addressed according to the Incident Management Guidelines. Only agency appointedATSRs are authorized to sign orders and expend agency funds for DoIT products and services. External Illinois.gov ID Password Reset. If they are asking for information from you, be safe and exit the email or text. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at. The Customer Service Center serves as an enterprise Service Desk and provides assistance and information necessary to order new products and services, report problems, request information, and/or seek general assistance. TheState of Illinois Disability Surveyis offered annually to all State of Illinois employees under the jurisdiction of the Governor. Agency - Illinois It looks like your browser does not have JavaScript enabled. DoIT targets to provision in accordance with Request Fulfillment guidelines. Remember not to shut down your PC at the office. Customer Service Representatives available to assist in completing IT and Telecommunication service requests or address incidents, Electronic incident and service request reporting interface, Standardized Service Management ticketing system, Electronic response and resolution notifications, Tier 1 incident diagnosis/resolution and escalation to Tier 2 support. Thank you for your patience. Chicago: 312-814-DoIT(312-814-3648) TTY Support Line: 866-277-5669 Support: Report a Problem Media Inquiries: DoIT.PIO@illinois.gov Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Illinois Privacy Info Governor JB Pritzker Learn more about DoITs mission and initiatives and investigate employment opportunities that will advance your career goals and help you to reach your potential. Report all suspicious activity to DoIT.Security@illinois.gov. We recommend a reboot or restart at least twice a week to help with connectivity and to remain current on all recommended system updates. State of Illinois Digital ID Login More information is posted on the DoIT Remote Work page. Cyber Best Practices document for more information on this topic. Industry best practices guide secure service delivery to agencies. Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. You may have to clear cache/history or reboot the device a few times. An Agency CIO or Group CIO may email DoIT.Helpdesk@illinois.gov or call the IT Service Desk (ITSD) to initiate an escalation. For instructions on how reset your password while working remotely visit: remote work FAQs. This servicewill be available Monday through Friday8AMto5PM, unless otherwise requested or scheduled. Toprocure, modify or cancel a service,select the "Order Services" button near the top of the right pane. Any information provided is voluntary and you will not be subject to retaliation based on the information provided through the survey or for choosing the skip option on the survey. Chicago: 312-814-DoIT (312-814-3648) Work orders will be processed after the remote work capabilities are established for End User Computing (EUC)related tickets. TheNetwork/Telecom SupportDeskserves Stateagencies, boards, commissions, universities, Offices of the Illinois House and Senate and Constitutional Officers. It is also recommended to clear your cache/history periodically. We will celebrate Illinois innovation and engage in a statewide policy discussion with experts from industries including government, higher education, technology, and innovation around emerging technology that will cultivate curiosity and leverage investments. If you previously opened a ticket with the Service Desk for this issue there is no need to open an additional ticket. As you transition to remote work, Webex and videoconferencing skills will become more valuable. General questions can be emailed to DoIT.Helpdesk@Illinois.gov. DoIT Service Portal | RI Division of IT - Rhode Island The Division of Information Technology (DoIT) recently launched an enhanced self-service portal at rhodeisland.service-now.com/sp. Also, DoIT FOIA does not answer general questions about DoIT. Users working from home using Citrix should perform regular resets of work PCs. Support Overview - doit.illinois.gov IDPH Web Portal - Illinois It looks like your browser does not have JavaScript enabled. If you have opened a support ticket and the issue is not yet resolved, please know that we are working through the tickets and will get back with you soon. Please turn on JavaScript and try again. Were you able to access something, but now can't? Please keep trying to connect via Citrix, as some users can get through. Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. Answer: If you are experiencing issues with the SAP system or have questions about how to perform certain tasks, please contact the IL ACTS Support Hotline (Toll Free: 1-855-994-9096), operational weekdays from 7:00AM-6:00PM, or submit a support request online through the DoIT offers enterprise tools and applications along with a secure technology infrastructure supported by our network, hosting, telecom and security services teams. The top tip when on a web conference is to mute your phone when not speaking. Chicago: 312-814-DoIT (312-814-3648) The IT Service Processing team creates a work log entry including the provided information. The CIO or Group CIO may follow-up with the IT Service Processing Manager or email. Follow the procedures here. - Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. Manage Accounts & Passwords - doit.illinois.gov Many of you may be receiving a prompt to upgrade Citrix Workspace and are unsure what to do while working remotely. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. Many of you are approaching the time to reset your user password. IDHS: IES Access and Support Center for External Partners * Indicates a required field Company Contact Name Address Enter full address Street, City, State, Zip More information is posted on the DoIT Remote Work page. If your agency has a need for new employee setup, please submit those via Amy OConnell. CataloguedL^ dL^ BOOKMOBI x !_ &v + 0 5 D I M/ P TM W ] e n} v"~{$&(F*,. 02 468:>J . It looks like your browser does not have JavaScript enabled. Now that we are into the routine of working remotely, many of our meetings and daily responsibilities are virtual. Monday Friday8 a.m. 5 p.m. TTY Support Line: 866-277-5669 This needs to be a remote reboot/restart and not a shut down. This will prevent unidentified telephone connections (i.e. Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may easily resolve your issue. Is a program bug keeping you from being able to accomplish your work? State of Illinois - Digital ID - Non-resident menu Illinois Adoption Registry. Illinois Department of Innovation & Technology within the next 2 hours. To begin the password recovery process, choose one of the following options. This site serves as a resource for Illinois state agency employees to establish the necessary access and tools for remote work during the Coronavirus-19 response efforts. Welcome to DoIT Identity Management (DIM). Tara.Kessler@illinois.gov. State of Illinois | Upward Mobility: Home All information is to remain confidential and shared only with the appropriate agency-designated Equal Employment Opportunity and/or Affirmative Action Officer (EEO/AA Officer), the agency-designated safety personnel (for emergency evacuation purposes only) and the Illinois Department of Human Rights (for compliance purposes). IDHS: DDD Communication - September 18, 2020 The team is working to identify and resolve the issue as quickly as possible, so there is no need to open a ticket with the Service Desk. For instructions on how to do from remote visit: remote work FAQs. Note: Moving forward, well be sending Remote Reminders as needed when there is remote work news or information to share. Manage your Illinois.gov Network Account Microsoft Identity Manager (MIM)can be used to reset passwords and unlock your Illinois & Trusted Domain Active Directory/Network Accounts. 1-800-843-6154 #1 Rule = Mute your phone (microphone) when you are not speaking.For general work from home guidance and tips visit the Remote Work site. Category: This is an established remote access option for approved users and instructions to log in remotely can be found in the resource documents. . If you receive an email or text requesting that you verify personal information, it is best to go directly to the site instead of clicking on links. IL ACTS SAP Enterprise Resource Planning - Enterprise Applications Call the IDPH Helpdesk at (866) 220-5247. Central Complaint Registry. Report a Problem Manage Passwords Request a Service A good tip is to clean up your screen as you go. Instead go to your account on the trusted website to see if your account needs any attention or additional information. If you do not find an answer to your question in this document, please contact the DoIT Help Desk at 1-217-524-3648 or 1-312-814-3648 (TTY number 866-277-5669) (during the hours of 7:30 a.m. and 5:00 p.m. CT, if possible) or contact your agency CIO for assistance. Phishing attempts are on the rise and one simple click can put the entire organization at risk.
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