Upon reading these reviews I became stressed out and felt like I may have made bad decision. You will enter your community username and new password and done! I purchased 3 pit tickets totaling 530 dollars. A day later, I see a charge for $495 to my credit card from Stubhub. We can't ask them to send tickets earlier than the date in your order details. Will my tickets arrive in time? UPS tickets: Ship the tickets within 1 business day of the sale date (we recommend dropping the tickets off at a UPS store, not a drop-box) Tickets sold before your In Hand Date: You have until this date to deliver them. StubHub went on to collect both the buyers payment AND my charge for the ticket price. I was unable to get tickets through Ticketmaster as it had sold out. Andy and Christy Carter paid $500 a ticket back in November on StubHub for tickets to Taylor Swift's Friday night show at Mercedes Benz Stadium. The Ascent's Definitive Credit Score Guide. I never received an email. 08-05-2022 07:20 PM. Sorry we couldn't be helpful. There are still tickets available it is just a very slow process," Smith Tweeted in March. We are changing the way you register and sign-in to the StubHub Community. You may not get them until just before that date. The prices started to drop during the day to $99 for tickets, but still essentially twice as much than face value. They are not a reputable company and will not help or rectify their mistakes. Yes Needless to say this happened 7 times with me calling the company each time telling these are the same tickets, that I have sold and can someone please make this stop, I was told it was being escalated and sent to tier 2, I continued to call after 5 days because I never received my money from the sales, I was to wait 7 days, I was told to put in a new payment method, they then took 400.00 from my checking account saying I would have to pay for all those tickets that was cancelled and not delivered, I said, "But I called you daily. So sorry again for the concerns! Were all stressed! Thanks! In most cases, tickets arent issued until 24 hours before the event. I have sold ticket many times before, this is not my first time, never had a problem. Super common practice, 21 pilots, pearl jam and few others come to mind, so you are good We really do appreciate the feedback though. Hey jbsmith! All rights reserved. Did you find it helpful? i know there is still time but after looking at this sub my confidence is low. I understand you offer guarantee, but I want to make sure I can actually get into the show. I recently purchased some tickets for a concert next week, but it says that the seller wont have the tickets ready to send until the day of the concert. They said they would provide a refund and small account credit. is there still hope i will get my ticket? Called them and they said oh well, no refund. It is not in a seller's best interest to cause issues for a buyer at the same time. Sometimes, events don't go off as planned. Our content is intended to be used for general information purposes only. Did you find it helpful? Stubhub is a marketplace. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. In this transaction StubHub made 15% off my ticket, then 15% off the other seller for replacement, then 100% off my for seller penalty, resulting in stubhub making 130% markup on a ticket, literally insane. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. To check your expected delivery date, look at the 'Ready' date in the order details. So, option - wait to deliver at the last minute. I'm glad I didn't. Leonard of Los Angeles, CA Verified Reviewer. Purchased 2 vip balcony tickets online for $370 for a March 30th concert. should i just buy elsewhere while i still can? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Customer service all the way to your seat, 2000-2022 StubHub. but we will do all that we can to help you out. by Maurie Backman | Not sure how this malicious tactic is seen as legal. Their customer service isn't much help either. Musicians can get sick and sporting events can get canceled. That happened to me, and although I understand StubHub isn't responsible for a flaky seller, they did not notify me about the tickets no call, no email, no account notification. Privacy Policy. You might, for example, use StubHub if you bought tickets to an event and then a conflict arises that renders you unable to attend. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Randy Miller | NJ Advance Media for NJ.com. My friends have had no issues using this as well. I was then sure I was going to get hosed. I sold tickets to a concert New edition, I delivered tickets and completed sales in 24 hours, the concert was on 3/30/23, the next day in My email pops up another sale saying I have sold the same 4 tickets, I call StubHub speak to someone to tell them this was happening, I said I was going to shut my account down, I was told by customer service that would not be paid if that happen and he would escalate to tier 2 to see why this happened I asked if I could cancel or delete I was told no. If StubHub asks you to return the tickets you . Hi all! Waiting till the day of is bull****. Seems like nothing but questions on this site with no answers. Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Many or all of the products here are from our partners that compensate us. Copyright 2018 - 2023 The Ascent. If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. I knew that Stubhub is a resale company, and that I could get tickets at an inflated price. At 11:49am California time, tickets were available using the Live Nation . Mobile app: 03-25-2022 10:53 AM. Scan this QR code to download the app now. We keep track of all orders and guarantee delivery by the date in your account. Some people prefer to spend their money on experiences rather than things. If there were, we would look for replacements first and foremost as we want you at your event. We can't ask them to send tickets earlier than the date in your order details. As you might expect, StubHub charges a fee for its services. The only way to complete mlb sales on Stubhub is by entering the barcodes. Re: Why would seller unnecessarily delay ticket delivery? Is this just an excuse to try and scam that they can't send right away? That also means if you are a buyer and the seller never forwards their tickets, you are out of luck. The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). Unfortunately if they miss this date, you will need to contact customer support. Sellers often list tickets on StubHub weeks or months ahead of a given event. StubHub Customers Cry Foul Over New Seller Payment Policy - Westword Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. Use of this website signifies your agreement to our, Understanding your order's delivery status. No. Tickets rehit the Ticketmaster resale market and it made me more uncomfortable. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You'll get your ticketsby the end of the day on your order's expected arrival date. Explain your case the best you can. Wait for a StubHub representative to reach you. Nosebleeds were even more than what paid for pit tickets. And if you're buying tickets, look at various sites to see which one has the best price. @captain-janeway - There could be several reasons as to why; some already being mentioned. The event is tonight. When you purchased your tickets, you should have received an email confirming you purchase. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. No. Listings are removed without notice and transactions get cancelled due to Stubhubs failure to repair their barcode integration with the MLB. If you don't have the tickets first thing the morning of the show (we have to give the seller until the end of the day that shows for your estimated delivery date), absolutely let me or any of our moderators know in a private messageso we can get right on to our options to help. How long the refund will take to process. Re: Tickets wont arrive until concert date. After contacting StubHub customer service we were told nothing they could do, sometimes e tickets will print out seats even when there is none..$370 for general admission?? We are changing the way you register and sign-in to the StubHub Community. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. But when arrived no seats, they said I had general admission standing room only. Not only will your tickets be legitimate, but you're guaranteed to get them in time for your event. Danielle is the author of this solution article. After the switch, you will enter the email address you use to access the community in order to reset your password. Privacy Policy. Call toll-free from the U.S. or Canada, or chat online with support. Bought the tickets months in advance and the day of the concert I still hadn't received the tickets. Fan rewards: Sure you have guarantee against fraud, but that's not the point. StubHub obviously does not care about its customers and will find any way to take money from you. Listings are removed without . Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. Why does Stubhub wait until the day before the concert to send the tickets? Not the greatest arrangement, but I have had tickets delivered fairly close to game days before, so I trusted them. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Ticket was sold and then canceled in this 3 hour period. Then, once they sell, you'll log into your Ticketmaster account and transfer them to your buyer and confirm the transfer on the StubHub website. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. So buyer beware. The "transfer" button is currently available on Ticketmaster, but the tickets and barcodes will not be available until a day or two before the event. Seller Beware!!!! More than double the face value. StubHub is a great source for concert and sporting event tickets. This is based on when the seller told us they'd have the tickets. All Rights Reserved. So I almost bought horrendously inflated nosebleeds backups through ticketmaster. I bought Hamilton Chicago tickets for a show almost a full year later. As this date approaches, you don't need to contact us. I found the tickets for 153 on the website, when I paid for the tickets the price was 153, and as soon as I entered my card details and confirmed the order I got an email that I had paid for the order in the amount of $345.81. Solved: Have not yet received tickets - StubHub Community Best Mortgage Lenders for First-Time Homebuyers. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. We know this can be concerning. It would have cost me 1300 for the same ones had I waited any longer. Cookie Notice Musicians can get sick and sporting events can get canceled. We are told NOT to resell our season tickets (which is BS) or, if caught, lose not only that game, but the rest of the season of tickets -AND all future rights to season tickets. Buying Tickets Day of Event | Ticket Crusader How Do I Get Stubhub to Refund a Charge? - GetHuman Family says it couldn't just 'shake it off' after problems getting You will enter your community username and new password and done! Make sure to ask the customer service agent to send you an email confirming your refund approval. So take your time and look around until you find the musical with the date and time that works perfectly for you and your schedule! We can't ask them to send tickets earlier than the date in your order details. Why would I not only forfeit $500 compensation for those tickets I wasn't going to be able to use, but further not "finalize the sell" authorizing them to charge me $495?? Why does it out that date if closer to 24 hours? I felt the need to say this because I almost spent needless amounts of heavy money because of the anxiety these reviews provided. Dial +1 (866) 788-2482. We are changing the way you register and sign-in to the StubHub Community. Chat with the representative until a refund has been issued. But ,I have season tix to an extremely popular college basketball program. I will never use this company again and warn everyone I know to do the same. Gather all the information you have on the purchase. StubHub will deduct a fee from tickets you manage to sell through its site. . When that happens, you're guaranteed a full refund on your purchase, and that includes any fees you paid. Help us improve this article with your feedback. Thank you, you have successfully subscribed to our newsletter! StubHub only had an option to sell "barcode" tickets for this event--not "mobile" tickets. Copyright, Trademark and Patent Information. StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. ook at the 'Ready' date in the order details. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. It is recommended that a seller deliverstheir tickets sooner if they get them earlier than expected. @captain-janeway - Truly, delivery or any issueis rare with the tickets you buy from us. . ARLINGTON, Texas With Aaron Judge or without him (at least for a couple more days), the Yankees need to start putting up a few runs more than a once . I was assigned 2 seats, 67&68. Help! How do I know I can trust these reviews about StubHub? Also, who has a printer sitting around in the room when they travel? Here's what you need to know. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Sign up to receive our free weekly newsletter. Yes All Rights Reserved. Not getting your tickets until the day of the event has become more common with venues. Stubhub said that they were contacted by the venue that the transfer button would not be available on Ticketmaster until 24 hours before the show was to begin. I bought tickets in November and there was a "delay" in transfer. Price wasn't my concern as long as I got them for her. Adventures in Reselling: Tickets on Ticketmaster - Cardpe Diem Yankees still can't avoid injuries, still not hitting and blanked in 2 All both of them could keep saying is "we sent you an email." I still show an option to transfer tickets in Ticketmaster but not to sell. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you.
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