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Group object containing information related to associated group for the page. The unique identifier for the current version of the feature. By eliminating the need for coding analytics, in-app messages, and feedback collection, we save folks from those tough decisions. Welcome to Pendos API documentation. Pendo automatically tracks a specific list of native browser events, just by installing it. The timestamp in milliseconds when the guide data was last reset. User agent of the device making the request (recommended), Url of the current page in the browser (optional), Title of the current page in the browser (optional). Online habe ich leider nichts gefunden. If you prefer, you can use Segment to install Pendo or use Google Tag Manager to install Pendo within your application. When youre ready to test requests against your own subscription, simply replace the sample key with your actual integration key. Each file is one guideid/target language combination. Think of row sources as tables, to borrow a term from relational databases. Note: All request and response bodies, including errors, are encoded in JSON. Technical Support Resources Take a tour of the product now. Most importantly, you can monitor changes in their behavior over time. "Windows", "Mac OS X", "GNU/Linux", etc. Import up to 15 XLIFF 1.2 files per request. I have clients logging in from New York, but it shows that their company is in California. Visitor and Account reports can managed from the Visitor or Account report tabs. While it works on any type, its important to note that it processes lists of objects slower than the two parameter form. Pendo Engage Empower your teams to put product-led strategies into action with our full platform of tools. The rank order of this guide step among the other guide steps. Put simply, Pendo helps organizations understand whether the products and features they're building are being used and if so, by whom. It produces 11.4% of national wealth, and its GDP is equivalent to that of Finland. Pendo help center They are also a great tool to capture user feedback on new features and proposed enhancements. For each row the existingField will be checked to see which set of conditions its value matches. See Functions below for more. Communication Channels Onboarding plays a central role in activation, making it crucial to reduce friction in the in-app onboarding experience. For example, a click event on an tag collects the value of the href attribute. Click the link in the email we sent to to verify your email address and activate your job alert. The Pendo Agent automatically tracks most browser events by default as Auto Events, regardless of their association with existing Features. Pendo Help Center Products Analytics Understand your Users Guides Communicate with Users Feedback Know What Users Want Mobile Deliver Incredible Mobile Experiences Integrations Connect Other Apps Setup Installation Set up Pendo Subscription Settings & Security API & Developer Technical Resources Troubleshooting and Best Practices Using Pendos Resource Center, you can provide further help for the confused end-users. With 5-figure yearly packages, it might be challenging for small to medium-sized businesses to afford Pendo. Expressions follow basic C The unique identifier for the current version of the page. Returns an array of keywords used to search from within the launcher/guide center. Returns all Guides that are activated via the Guide Center. Boolean value returned if feature is processing at the time of request. Values may be extracted from list by using normal JavaScript style indexes such as listField[index]; sublists can be created using JavaScript style slices such as listField[start:end]. Without this setting, attempts to set blacklistguides metadata will fail. "MSIE", "Chrome", etc. Accepted parameters are null or {"identified":true} to eliminate anonymous visitors. Any calls that takes longer will timeout with a 408 Request Timeout. Result rows will be sorted by the group key. The track endpoint allows you record any actions your users perform, along with any properties that describe the action. All previous guide data will be deleted for this guide, including any poll response data. UserGuiding has roughly cut our user training processes in half, for both employees and customers. The Account ID last associated with the visitor. Patient welcome booklet - English version. But, this lack of product analytics can easily be covered with a product analytics software (thats more capable than Pendo) such as Mixpanel or Amplitude, which are easily integrated with UserGuiding. Here are the 5 best alternatives to the tool: 14 Remote Work Software Tools for Distributed Teams in 2023. This is handy for including account data when using other sources (e.g. Pendo community and Slack The v1 API allows developers to request and modify resources like Guides, Visitor Metadata, and Reports and to make Aggregation queries using a MongoDB-like query language. Account data can also be accessed using the expand pipeline map operator. Leverage your Okta permissions and groups to scale Pendo and keep your subscription secure. All input data rows for the specified time period are fed into the aggregation pipeline. ). I know for a fact that charts are LIFESAVERS. Default is. Explain what Pendo Resource Center is and which features it includes. If your application is a Server-Side-Rendered (SSR) application, you include the snippet on every generated HTML view, usually by placing it in a shared layout template. For visualization in Paths and Funnels. The International Patients Office will guide you through administrative procedures. Hear our users talk about how Pendo helps them succeed in the work they do every day. The rows which result from each pipeline are all sent through the remainder of the parent pipeline. Were always on the lookout for brilliant folk to join our team. Returns a row for each unique combination of feature ID, day/hour, visitorId, accountId, server name, IP address, and user agent. This function returns. Wherever a field name is needed, a dotted list of field names can be used to specify nested objects. 10 questions you can answer with Pendo data. A number of pipeline operators support expressions. The timestamp in milliseconds when the guide state was last set to, The type of guide step (Lightbox, Banner, Tooltip, etc.). To execute Aggregations specific to an app in a multi-app context, youll need to change the source value within the aggregation from null - which is an indicator to return all records for all apps associated with the sub - to include an appId value. By doing so, you won't have to bombard them with a new walkthrough on each step, and let them help themselves when they have a question. Name of the action that a user has performed (required), Unique string identifier for the visitor (required), Unique string identifier for the account to which the visitor belongs (strongly recommended), time (in milliseconds after the epoch) that the event occurred (required), Free-form object of properties of the event (optional). More and more businesses complain that the setup of Pendo is a tough one to get right, and you might need to change the structure of your product significantly. The timeSeries consists of the length of each time period and a timestamp for the first period in milliseconds since the epoch. By eliminating the need for coding analytics, in-app messages, and feedback collection, we save folks from those tough decisions. Example request to calculate the total number of events and the total number of minutes for a thirty day period. Learn more about GDPR at Pendo. particular value being mapped. What is Pendo Resource Center? All seen data will be removed across all guides for that visitor. Unique identifier for the account the visitor belongs to. It should also be customizable so that it blends in with the target product. See bulkExpand below. The following calculates the total time for each accountId and visitorId. What Features Are Included In Pendo Resource Center? But, compared to some other products, its price is not completely justifiable. So in this article, I will: Pendo is an in-app guidance and customer engagement platform, and Pendo Resource Center is one of its most underrated features. You can access that page by going to the guides list and then clicking into any guide. Each action is known as an event. When enabled for the subscription, admins can create and manage those keys here. The downside of Pendo Resource Centers is that there are only a limited amount of knowledge bases available to integrate, which are: Pendo also allows you to redirect customers to feedback pages within the resource centers and show announcements among other modules you have. Color value associated with the Feature. This button displays the currently selected search type. Were always on the lookout for brilliant folk to join our team. Communication Channels If the time specification expands into 24 separate time periods (one for each hour of a day, perhaps) then 24 independent pipelines are run, and the aggregation will have 24 sets of results. Get email updates for new Ingnieur Plateforme jobs in France. The bulkExpand operator behaves identically to expand, but is optimized for large numbers of visitors and accounts. The timestamp in milliseconds when the guides data was last reset. This way, you can have many features with one tool, and easily increase your product adoption and feature adoption rates, as well as reducing the weight off the support teams shoulders. The first app associated with the subscription will always have the appId value -323232. Only P2 guides are supported. !=, &&, ||, <, >, <=, >=, +, -, /, *, %, and !. Default is, How many milliseconds to wait for Guides to load. Additional metadata about the event must be supplied in the function call. Which features and pages do users ignore? An input row is passed if the accountId and visitorId in the input row match an item in the segment. Embed a live view of a public Figma file in any Pendo Guide to: Each event has a name and properties. Use Pendo metadata to turn guides off or on for a visitor or an account. The aggregators and format are identical to the fields parameter for the group pipeline operation. Online case submission via support portal So, in order to properly explain what Pendo is (which Ill do in the rest of this post), I want to start with the why. If youre looking for how to install Pendo into your application, how Pendo collects visitor analytics from your application, and how you can retrieve or extract those analytics data from Pendo for external consumption, youre in the right place. Each of the read-only examples below contain a sample integration key that can be used to query mock data. As customers continue using your product, youll want to ensure theyre continuing to interact with its key featuresthe ones you know correlate with outcomes like adoption and positive customer sentiment. All Account ID associations for the visitor. All other items are preserved, and an index may optionally be added. Calling pendo.initialize reinitializes the Agent completely, leading to noisy analytics. Expands a user agent string into a parsed set of strings. The parameters were valid but the request failed. ), the operating system (e.g. Export XLIFF XML for up to 15 guides per request. Learn more about what makes our offering stand out and why leading companies choose Pendo. API call to get the type-specific object associated with this event (not applicable to untagged pages). Custom Pendo only fields to help analyze aspects of your data. You can use the navigation above to select which language examples work best for your team! Thats up to you to decide. It also requires either a count of the number of periods to include in the aggregation or an expression which evaluates to the last time period to include in the aggregation. We use conventional HTTP response codes to indicate the success or failure of an API request. How many users who interact with a key feature come back? On a blank or existing dashboard, click Add Widget to bring up the widget library, There you will see the number of total active users for today, the number of daily active users (DAU) from yesterday, the number of weekly active users (WAU) from the last seven days, and the number of monthly active users (MAU) from the last 30 days, Use yourself as a benchmark and take note of how your products daily, weekly, and monthly numbers change over time, You can also view this data by account using the Account Overview widget, which is most applicable for enterprise applications where account activity is more important than individual visitor activity, Navigate to the Behavior tab in the left sidebar, then to Paths, Select the page or feature from the relevant app that is a natural starting point for a user first coming into your product, To start, keep the setting of showing paths that are Starting from the selected page or feature. Each Track Event requires a trackType that uniquely identifies it during event processing, analogous to the click or focus types of Auto Events. Get notified about new Ingnieur Plateforme jobs in France. Support provided to all customers, included with Subscription Services fees. Services and support to ensure your goals become reality, Deliver a better product experience for customers. Each track type has a The Track API allows you to interact with these events when theyre processed. Answering this question will reveal your products natural usage cadence, and also allows you to understand any differences in usage patterns between user segments or personas. The group key is treated as a string for sort purposes (so "2" > "10"). that your application can invoke to send synthetic events. Both versions will return null if the list parameter is null. Enable the debugging extension by invoking pendo.enableDebugging() in the JavaScript console on a page that has the Pendo Agent installed. 14-Day Free Trial, with an extra 30-Day Money Back Guarantee! The best resource centers come with a search bar and relatively tagged help articles (or even interactive guides.). By doing so, you wont have to bombard them with a new walkthrough on each step, and let them help themselves when they have a question. The visitor endpoint allows you to retrieve visitor specific details by supplying a visitor ID as part of your request. In the example to the right, the field name.last has the value bunny. As for the paid plans, users across the internet claim that the pricing of Gainsight PX starts from $500/user/month, which is way above the average digital adoption platform cost. When expanded it provides a list of search options that will switch the search inputs to match the current selection. A visitor may be identified (a visitor ID is passed through the installation snippet) or anonymous (an ID is not passed to Pendo so we generate one for the visitor that is prepended with _PENDO_T_). The sourceType specifies what kind of data is being aggregated. For further information on how to achieve that see our documentation. Returns one row for every track event that occurs in a given time period, Returns a row for each unique combination of Visitor ID, guide ID, and step ID. Sending unaccepted date format data into a date field can have unexpected consequences for any data entries or edits. Supported operators are ==, Parenthesis () may be used for grouping expressions. It supports the following parameters: Each resulting row consists of all of the fields specified by both the group and fields specification. Includes events which can be matched to tagged page rules. Dont have access to our API but still want to try things out? Returns the largest value of the specified (numeric) field. Returns a summary of visitor activity for a 24 hour time period. Using the pages source as an example, without multi-app the source looks like this: Multi-App is a relatively new feature Pendo offers that enables provisioning of Pendo application snippets for more than one application associated with a single Pendo subscription. You may select an element from the array using normal Javascript style indexes (i.e. The Muse de Grenoble, right in the heart of the city, has an astonishing collection of 900 works of fine . None of your users will ever see it. Data Deletion Requests ), Select a specific cell in the table to view lists of both retained visitors and dropped visitorsanalyze the dropped visitors to identify any patterns, or build a Pendo in-app guide targeted to these users to re-engage them, Navigate to Behavior, and then to Retention to view the Retention table, In order to understand feature retention, select a specific page, feature, or track event under the Source setting (instead of All Activity), The chart now reflects retention filtered by activity of the selected page, feature, or track eventtake note of the impact of the selected page, feature, or track event on user retention, Continue to select other features that you believe are high valueif they show low retention, you may want to consider using in-app guides to improve discoverability, If youve recently launched a new feature, use the Retention chart to see if its helping to increase overall user retention (If its showing high retention, the feature may be a strong activation point that you want to drive new users to during onboarding). For example, if you wanted to return multiple guides but not the entire list, follow the format: guide?id={guideid_1},{guideid_2},{guideid_3}. For more information and a step-by-step guide to installing and configuring visitor and account metadata for your application via the Pendo snippet, review the Snippet Installation Guide in the Pendo Help Center. With our product analytics capabilities, you can determine which features users embrace and ignore and how they navigate across your product portfolio. The source rows are transformed into result rows by the pipeline; the final rows are the result of the aggregation step. Aggregations are a query language for accessing and processing Pendo data. The useragent operation parses the user agent string in the field input and renders it into a object in output. It returns one row per account ever seen and has various metadata on the account. The Resource Center and P1 guides are not supported. The unwind operator expands a list of items into separate rows. UserGuiding also offers free migration services for your in-app content created using other software to minimize your switching costs. ), the type of user agent (e.g. ), The unique identifier of the root entity, which nominally matches the public. Customized, straightforward plans means youll find the perfect Pendo for you. The timeSeries for the source is part of the source specification for the spawn pipeline. In-depth review & 6 alternatives. Default is, Completely disables the Guides sub-system. This overview will introduce you to some key concepts when using Pendo and installing the Pendo Agent. We also prioritized created a freemium product, allowing teams to leverage Pendos powerful codeless product analytics, behavioral analysis, and in-app guidance features at no cost, and with no commitment or time limits. Returns one row for each tagged feature. The join operator merges multiple rows together based on one or more keys. We call this Automatic Event Collection and the Auto Events that the Agent collects are: In all cases, Pendo collects the exact path to the target element of the event and the URL on which the element appeared. So visitor events sent by the Agent are not immediately available via the API but usually within 5 minutes of receipt. The unique identifier for the current version of the report. You can also include your engagements (your product tours) and custom web links within these bots. Expression primitives are numbers (with or without a decimal point), strings enclosed in double quotation marks, true, false, and field names (using dotted notation to specify nested fields). It is worth noting, the aggregation endpoint is not intended to be a bulk export feature, so breaking up aggregations by different time ranges may be necessary if you hit sizing or timeout limits. 3- Difficult Setup, More Difficult Maintenance , Top Alternatives To Pendo Resource Center, 1- UserGuiding vs Pendo Better capabilities for a lower price, 2- Pendo vs. Gainsight PX More extensive resource Centers, 3- Pendo vs Usetiful An alternative perspective to resource centers. Expand visitors into a subdocument called info. This helps you understand which parts of the product appear to be irrelevant for users, and can even reveal features that you eventually may want to sunset in order to reduce feature bloat and support costs. Pendo is a popular user onboarding tool that companies rely on since it brings together the three most important aspects of a good quality user engagement flow: Today I will be digging deep into the third part, the further help options that Pendo helps you provide. This tells the aggregation what data to feed into the pipeline. Lets see what the best features of the Pendo Resource center are one by one: As I mentioned, the best resource centers arent only minimized help centers. The integration and maintenance of Pendo is a full-time job for at least one technical person, especially during the initial setup. Learn how Pendo has helped companies big and small transform their business and bring value to their users. Which features do users engage with the most? In Agent versions 2.10+, you can debug and troubleshoot Guides with our debugging tool. Once youve successfully acquired users, the next critical stage is activation: ensuring those users understand your products value and continue to use it. Reset all staged guides. Ingnieur Data F/H - Systme, rseaux, donnes (H/F), Ingnieur services Cloud Junior F/H Toulouse, Valbonne, Provence-Alpes-Cte d'Azur, France, Ingnieur services Cloud Junior F/H Valbonne, Ingnieur Systme Microsoft & Cloud (H/F), Editeur de Logiciel recrute jeune diplm(e) Ingnieur(e)/ informatique, Ingnieur de donnes Azure / Data Engineer Azure, Aix-en-Provence, Provence-Alpes-Cte d'Azur, France, Saint-Genis-Laval, Auvergne-Rhne-Alpes, France, Ingnieur Support N2 - Clermont-Ferrand, France, Clermont-Ferrand, Auvergne-Rhne-Alpes, France, Ingnieur en dveloppement Backend Python H/F, CNAS France (Comit National d'Action Sociale). This is handy for including additional feature data when using other sources (like featureEvents). Format is an, Sorts the rows by the specified field list. All grouped event sources can be sent with a details query param set to true. Attributes related to the badge activation type. Each step of the pipeline takes rows as its input and output zero or more rows. If there are field conflicts, the values from rows encountered later in the join will win. For the dayRange period, the day aligns with the time zone for that pendo account. Returns a row for each unique combination of page ID, day/hour, visitorId, accountId, server name, IP address, and user agent. Love making great products better? Returns an array of JSON objects representing all public reports for a subscription. Lets break down each part of that description in more detail: Put simply, Pendo helps organizations understand whether the products and features theyre building are being used and if so, by whom. For all multi-app Aggregations, use the primary apps Integration API key for the value for x-pendo-integration-key in the Header. Ill only share my observations on why it might not be, and I bet youll agree. Count the number of unique visitors and accounts in a dataset. If the previous Guide or Guide Step is eligible for the current URL, provide an tag with no href attribute in the HTML for the Guide Step: Otherwise, the href should point to the correct URL for the previous Guide Step: In the JavaScript panel, you can use a similar approach as with onGuideAdvanced to wire up onGuidePrevious: Invoking this function casues the previous Guide Step to be displayed and sends a guideSeen event to synchronize with the backend Guide system. Get going with Pendo and see what we can do for your organization. These are collected in the same manner as regular events, automatically recording the time and URL at which the event was triggered. The {pageId} referenced below can be found at the end of the URL when viewing details for a specific page within the app. Is Intercom Product Tours Worth It? They run in the context of a given Pendo subscription and are written in JSON. Pendo provides support for push notification. Accepted parameters include, All visitors with their metadata. To dismiss the currently displayed Guide, not just the Guide Step, add this to your HTML: Similar to above examples for onGuideAdvanced and onGuidePrevious in the JavaScript for your Guide Step: Invoking this function causes the current Guide to be dismissed from display and emits a guideDismissed event to the backend Guide system. Using Pendos resource center, you can help end-users trigger user guidance tours so that all users, including the slow learners, can access all the necessary guides. Steps in Pendo: First, make sure you have your Core Events set up From any dashboard, click Add Widget to bring up the widget library Select the Core Events: Time To First Use widget to understand how quickly visitors first engage with each Core Event Adjust the settings (date, segment, app) based on your needs The group operator supports flexible grouping (similar to GROUP BY in SQL) and simple aggregations of fields. Only sources which cause a single pipeline to be instantiated may be used; this means dayRange, hourRange, or any source whose count is 1 is available. Although its counterintuitive in some ways, Sinek argues that the best leaders build their organizations from the inside outthey start by first answering the question of why. Why does my organization exist? Product usage data can help you determine how your product stacks up against this criteria, leaving you armed with actionable data that allows you to continuously improve your product experience. Data querying is performed using a flexible aggregation pipeline modeled after MongoDB. Adds up the values of the specified field. Shared technical support. We also prioritized created a, Expanding our team to make product innovation a focus for 2020, How Pendos product managers use Feedback to stay connected with customers, Becoming Product Led: What It Means and How to Get There. Prioritized responses to identified issues. Structure of the report, e.g., which columns were selected, which segment was applied, etc. This follows Python style syntax. In general, codes in the 2xx range indicate success, codes in the 4xx range indicate an error that failed given the information provided (e.g., a required parameter was omitted, a resource was not able to be found or updated, etc.). The following data types support expand: account and visitor. All visitors that have seen guides previously will be eligible to them again as if they were newly created guides. Can be limited by, Returns poll responses in a time period. This question will help you understand how often users are logging into your application, which signals whether or not the product is continuing to draw people in. Expands an embedded JSON string into sub-objects. For more on Track Events inside of Pendo and how to send them via Segment.io, see "Track Events" on the Pendo Help Center. All array elements must be of the same type. Full time periods are always evaluated. Advanced functionality like sending Track Events, Debugging, and programatically activating Guides requires interaction with the Agent API inside your application JavaScript. The fork operator allows the pipeline to be split into multiple pipelines, with each of the child pipelines receiving all of the rows for that step. This includes click, page load, metadata, and guide events. You can view the different trackType values and associated analytics that have been processed on the Track Events list. Theres mostly no need to use this API as the default installation provides everything needed to effectively capture Auto Events and deliver Guides to your end-users. Additionally, the following functions can be used inside of the JavaScript for Guides to control the currently displayed Guide or Guide Step by emitting the corresponding Guide Events. This job is no longer available, but here are similar jobs you might like. Pendo Resource center is a feature which allows you to provide further help for the confused end-users. Huawei's Grenoble Research Center is responsible for advanced technical research, architecture design and strategic technical planning in Model-based system engineering for embedded automotive . If visitor has multiple responses to the same poll, only the, Returns one row for every Track Event for the requested time period. It makes sense for a robust platform like Pendo not to be as cheap as youd like. The reports API works with Visitor or Account reports that have been created in your subscription. As you dig into product usage data, youll want to have a sense of the key features users should be engaging withideally those that correlate with positive outcomes like long-term use and retention. Install our forever-free version of Pendo with no strings attached. Connect with the worlds largest community of passionate product people, brought to you by Pendo. Visitor data can also be accessed using the expand pipeline map operator.